Training Topics
All of our training courses can be delivered virtually or in-person at a venue of your choice, for any number of people - from one-to-one training, to large groups.
Over the past 24 years, we have developed a range of popular ready-to-go courses, covering the essential personal and inter-personal effectiveness topics that enable the development of key skills. We are also able to create bespoke courses using training modules from any of the wide range of topics we offer, in order to reflect your specific organisational culture, priorities and objectives.
Assertiveness
In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others. It is also about being able to respond confidently and professionally in a range of situations, including those that are difficult or stressful, all whilst respecting the needs and interests of both parties.
Career Development
Organisations clearly benefit from having individuals who deliberately plan their on-going development, and who pursue opportunities to develop and grow within their current job.
Coaching and Mentoring
In-house coaching and mentoring is used increasingly as part of staff development and personnel practice. For some this may be part of a wider drive to improve performance and effectiveness; for others it may be a component of a training and induction programme for new employees; or a way of providing support and development for under-represented groups within the workforce.
Communication
Effective communication is an essential pre-requisite for success in any organisation. The ability to communicate clearly, confidently and respectfully is central to any individual’s personal effectiveness at work. Improving communication skills within an organisation can lead to better customer relations, increased confidence and motivation, fewer misunderstandings and queries, demonstrable time savings and an increase in overall efficiency and productivity.
Conflict Management
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those involved.
Customer Service
Effective customer service is essential in any organisation. The ability to nurture and communicate effectively with your customers can make the difference between achieving growth or experiencing stagnation - or even worse: decline. Improving customer service skills within an organisation can not only lead to better customer relations, but can increase sales/profits, improve word-of-mouth recommendations and online reviews, keep misunderstandings and queries to a minimum, save time and increase overall efficiency and productivity.
Delegation
Developing skills in effective delegation can have an incredible impact on personal productivity, but it can also help to create dynamic, collaborative teams that are motivated and constantly improving. Effective delegation is not just about palming off the most tedious tasks to junior members of the team!
Emotional Intelligence
Emotional Intelligence (EI) is the single most important factor in predicting career success - twice as important as IQ and technical skills combined! Various surveys in the US and UK have reported that people who are high in Emotional Intelligence experience less stress, enjoy better health, perform more effectively at work, gain others’ co-operation, deal more effectively with change and stay employable…
Influence
In today's less hierarchical and more pressurised workplace, we can no longer rely on our position or job role alone to make things happen. There's an ever-increasing need to be able to genuinely influence others using our credabilty and our inter-personal skills.
Management, Supervision and Leadership
Managers and Team Leaders are often required to combine their management and supervision role with demanding operational responsibilities. And yet, ask anyone with a manager, and they’ll probably tell you that effective leadership, management and supervision can often make the difference between mutually beneficial/productive involvement, and an experience that is less than satisfactory for both parties.
Managing Your Manager
The idea of ‘managing your manager’ is a recent concept. Traditionally, we are expected to be told by our manager what to do and how to do it. However, more recently this approach is seen as not particularly rewarding or productive for anyone. Although the term “managing your manager” might imply manipulation or control of your manager, it isn't the case. It is a way for employees to become more proactive in their roles and through a partnership approach, and to help themselves and their managers to do their jobs better.
Meeting Skills
Although meetings can be an extremely valuable strategic and operational tool, one of the most common frustrations reported in the workplace today is the waste of time and energy given to poorly managed meetings. Handled well, a meeting - whether virtual or in-person, can be a dynamic and productive interaction between a group of people.
Negotiation Skills
Negotiation is a commonplace activity that everyone does on a regular basis. From very young we learn how to get our own way. But despite the fact that we all do it, we often don’t recognise it for what it is. It’s easy to describe it as something else, such as just ‘a bit of give and take’. It’s also easy to confuse it with other activities such as joint problem solving or power games of dominance and submission.
Performance Management
Whatever format it takes, the management of individual and team performance is an essential part of the relationship between a manager or team leader and their reports. There are important benefits for everyone involved and it therefore should be prioritised - even if it feels there is no time, no need, or that circumstances or personalities don't make it easy.
Presentation Skills
Fear of public speaking is not uncommon. Whilst most of us are happy to talk to one or two people in an informal setting, the thought of standing before a large group fills us with horror. However, public speaking skills can be developed, and anyone can learn to give informative and stress-free presentations.
Sales and Selling Skills
Whatever the size of your organisation, the chances are you need sales! It is the lifeblood of all businesses, as without customers to purchase products or services, a business certainly would not exist for long! Successful selling is essential and people in sales roles will be most effective if they have appropriate sales management support and sales skills.
Stress Management
The workplace is becoming ever more demanding and hectic, with individuals often having to deal with increasing time pressures, complex projects, less defined working relationships and conflicting priorities. All too often, these result in missed deadlines, avoidable errors, complaints and conflicts - all of which inevitably compound the experience of stress.
Time Management
Developing skills in effective time management can have a real impact on productivity, and can help to ensure that individuals and teams remain healthy and motivated. Effective time management is not just about becoming more organised in order to squeeze more into a working day!
Training for Trainers
The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective.