Training Topics

Management, Supervision and Leadership

Managers and Team Leaders are often required to combine their management and supervision role with demanding operational responsibilities. And yet, ask anyone with a manager, and they’ll probably tell you that effective leadership, management and supervision can often make the difference between mutually beneficial/productive involvement, and an experience that is less than satisfactory for both parties.

The  role of team leaders, managers and supervisors is essential for the achievement of business objectives, and a positive, engaged, loyal workforce can be the difference between an organisation that survives or thrives. Conversely, poor, or clumsy management, leadership and supervision can result in increased sickness and absenteeism, decreased productivity, a rise in costly mistakes and high turnover of staff.

Individuals wishing to improve their management, leadership and supervision skills are often interested in finding ways to:

• Identify and evaluate their natural management, leadership and supervision style
• Establish a confident and competent approach to their role that gets the best results from their team
• Develop skills in key effectiveness areas, such as strategic planning, assertive communication, effective delegation, constructive criticism, performance management, team building and conflict management
• Understand and implement key elements of best practice within an effective model of management, leadership and supervision
• Plan and implement an on-going personal development strategy.

Managers, supervisors and team leaders are required to fulfil a much broader remit these days - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities. Effective management, supervision and team leadership involves working effectively with people - colleagues, reports, more senior managers, stakeholders, customers and suppliers. Being able to achieve results and fulfil responsibilities at operational, team and strategic levels therefore requires a set of skills that enable the manager to get the best from themselves and the people they work with.

"Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could." Steve Jobs - Co-Founder of Apple Inc.

How to spot an excellent manager/team leader

Is the person:

1. Confident in their role - are they organised and strategic in their role, enabling their reports to have confidence in them to do a good job?

2. Collaborative in their approach - do they work with their reports, rather than work over them? Have they established trusting, knowledgeable relationships with their team?

3. Working within boundaries - have they established a positive culture, and communicated clear groundrules, and for an effective working relationship with and between team members?

4. Adapting to the differing needs of their team - are they able to get the best out of their individual team members by playing to their strengths, and facilitating effective team work?

5. Delegating effectively - are they looking for opportunities to delegate stretching but achievable tasks to their team, giving appropriate support when needed?

6. Giving constructive feedback - are they able to manage the performance of their team, as a normal, ongoing part of their role, whilst retaining and even boosting team morale and motivation?

7. Responding effectively to stress and conflict - can they remain calm and compassionate, listen and respond effectively to team members who are experiencing stress or who are in conflict with others?

Management, Leadership and Supervision Skills Training from H2

Our management, leadership and supervision skills training is designed to empower our delegates to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. We aim to strike a balance between presenting essential background information, and facilitating participative exercises and discussions that are both challenging and motivating, and that enable useful learning to take place that can be directly applied back in the workplace.

We can deliver management, leadership and supervision skills training virtually, or at a venue of your choice, for any number of participants.

Ready-to-Go Courses: Over the past 24 years, we've worked hard to devise and develop a range of courses that suit the broad needs of our customers. Ready-to-Go course titles relating to the topic of management and supervision skills include:

• Management & Supervision Skills
• Team Leadership
• Team Building
• Emotionally Intelligent Leadership
• Managing Poor Performance
• Effective Delegation
• Managing Under Pressure
• Project Management
• Coaching Skills
• Change Management

Bespoke Courses: If you have something more specific in mind, we can design and deliver a tailored course for you. Following a short pre-course consultation, we'll put together a course programme that reflects your specified priorities, and that includes exercises based on real-life case studies/scenarios. 

One-to-One Training: We also offer management, leadership and supervision skills training for those who may benefit from the undivided attention of our trainer. These one-to-one sessions are entirely focused on the specific needs/interests of the delegate, and are extremely well received for achieving lasting learning and observable improvements.

No-obligation Quote

Please CONTACT US today - just give us a brief outline of what you're looking to achieve, the number of participants and the proposed location, and we'll get back to you shortly.