Emotional Intelligence
Emotional Intelligence (EI) is the single most important factor in predicting career success - twice as important as IQ and technical skills combined! Various surveys in the US and UK have reported that people who are high in Emotional Intelligence experience less stress, enjoy better health, perform more effectively at work, gain others’ co-operation, deal more effectively with change and stay employable…
Specifically, results have shown that companies who implemented Emotional Intelligence training and coaching have benefited by:
- Up to 60% reduction in employee turnover (Salespeople selected on the basis of emotional competence had 63% less turnover during the first year: Spencer & Spencer, 1996)
- Up to 20% increase in sales revenue(Assertiveness, empathy, optimism, self-awareness and initiative have all been shown to be more predictive of sale success than background, gender and ‘sales technique’.)
- More than 15% increase in manufacturing production
- Reduction by 80% in formal employee grievances
- Reduction of 50% in time lost due to accidents/illness
Individuals wishing to improve their emotional intelligence are often interested in finding ways to:
- Understand themselves better in order to pre-empt difficult situations, and in order to fully utilise their existing strengths
- Gain better control of their own emotional responses to people and situations, in order to: achieve more positive outcomes, make better decisions and to enhance their life-balance
- Understand others better in order to be able to: motivate and influence, collaborate and build effective on-going working relationships
- Improve the quality of their working relationships with others, by reducing anger and hostility, developing collaborative effort, and by producing creative energy
- Enhance their personal success and career prospects by developing key people skills and competencies
"Understanding the powerful role of emotions in the workplace sets the best leaders apart from the rest… Not just in tangibles such as better business results and the retention of talent, but also in the all-important intangibles, such as higher morale, motivation and commitment." Daniel Goleman, The New Leaders (Transforming the art of leadership into the science of results)
How to spot emotionally intelligent behaviour
Is the person:
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Self-aware - do they know how their personal feelings affect them and their job performance?
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Clear about their personal values - do they live by their values and demonstrate their integrity through their openness about their feelings, beliefs and actions?
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Intuitive - can they use their intuition to identify the best course of action in a given situation?
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Able to manage their negative emotions and impulses - are they able to channel their emotions in useful ways and stay calm and clear-headed under high stress or during a crisis?
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Adaptable - can they juggle multiple demands without losing their focus or energy, and are comfortable with the inevitable ambiguities of organisational life?
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Flexible - do they adapt themselves to new challenges; are they ready to adjust to change, and are they agile in their thinking in the face of new information or situations?
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Optimistic - can they see opportunities rather than threats in a setback? Do they see others positively, expecting the best of them, and does their “glass half-full” outlook lead them to expect that changes in the future will be for the better?
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Empathetic - are they able to detect a wide range of emotional signals, sensing the felt, but often unspoken emotions in a person or a group? Can they can easily grasp the other person’s perspective, making them able to get along well with people from diverse backgrounds or from different cultures?
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Collaborative - do they contribute to an atmosphere of friendly cooperation within a team, and are themselves models of respect, helpfulness and cooperation? Through their own behaviour, are they able to build team spirit and identity?
Emotional Intelligence Training from H2
Our emotional intelligence training is designed to empower our delegates to become more effective in their roles by developing their own self-awareness and their ability to manage their own and others' emotional responses to the usual cut and thrust of working life. We aim to strike a balance between presenting essential background information, and facilitating participative exercises and discussions that are both challenging and motivating, and that enable useful learning to take place that can be directly applied back in the workplace.
We can deliver emotional intelligence training virtually, or at a venue of your choice, for any number of participants.
Ready-to-Go Courses: Over the past 24 years, we've worked hard to devise and develop a range of courses that suit the broad needs of our customers. Ready-to-Go course titles relating to the topic of emotional intelligence include:
- Emotional Intelligence at Work
- Emotionally Intelligent Leadership
- Assertiveness for Women
- Conflict Management
- Managing your Manager ("Proactive Supervisee")
Bespoke Courses: If you have something more specific in mind, we can design and deliver a tailored course for you. Following a short pre-course consultation, we'll put together a course programme that reflects your specified priorities, and that includes exercises based on real-life case studies/scenarios.
One-to-One Training: We also offer emotional intelligence training for those who may benefit from the undivided attention of our trainer. These one-to-one sessions are entirely focused on the specific needs/interests of the delegate, and are extremely well received for achieving lasting learning and observable improvements.
No-obligation Quote
Please CONTACT US today - just give us a brief outline of what you're looking to achieve, the number of participants and the proposed location, and we'll get back to you shortly.