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"It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality."
Harold S. Geneen
Click the 'play' button below to see David Brent from the UK version of The Office facilitate a rather uninspiring performance appraisal with Keith the accountant :
A skilled performance manager...
1. Constantly observes their team - looking for issues that give clues about the current and potential performance of their team - not just in terms of outputs, but more inportantly, in the process of performance
2. Develops and supports a culture/expectation within their team that performance management is within the context of on-going review and support, and is genuinely for the benefit of all parties
3. Focuses on success - they approach the process with the view that their team are already successful, recognising that each individual has talents, and seeks to develop and utilise them further
4. Utilises a range of tools approaches and formats for managing the performance of their team - ranging from informal discussions, coaching and training to formal supervision and review meetings
5. Is committed to a partnership approach - they involve their team as much as possible in the measurement, evaluation and management of their own performance
6. Is able to deal with disagreements and conflict in a constructive way, using problem solving techniques to find win-win solutions
7. Uses the power of their position sensitively and appropriately - they rarely use their role or their status as the primary tool of influence
8. Is balanced - they focus on both positive and negative aspects of their team's performance, giving praise and encouragement where it is due, as well as identifying areas for improvement
Performance Management TrainingWould you or others in your team benefit from training in 'performance management'? As well as the information and advice availble from the internet and from reading books, there's huge additional benefit to be gained from the interaction, practical exercises and valuable feedback that face-to-face training and coaching gives. In relation to the topic of effective influence H2 offers: |
Held in Central London in convenient locations on a regular basis - a place costs from just £270 +VAT per person for a 1-day course. We currently offer the following open course specifically on this topic:
We can deliver any of our open course topics at your own premises or at a local venue of your choice, plus we offer a number of other off-the-shelf courses that can be delivered in-house, including:
We charge a flat daily fee from £800 +VAT per day (from £700 +VAT for not-for profit organisations), for any number of attendees up to 12 people, dependent only on the location and the duration of the course. Click on the "In-house Courses" button above for more details.
Our bespoke service involves us designing and delivering a tailored course to meet your more individual requirements. Following a short but effective pre-course consultation, we put together a course programme that reflects your specified priorities, and that includes exercises based on real-life case studies/scenarios. This helps us to ensure that the course stays focussed on the issues that are most important to you and your delegates. Click on the "Bespoke Training" button above for more details. We offer all of our open course and in-house topics as 1:1 training. The cost is dependent upon the topic, location and duration and we offer discounts for two or more sessions. For example, the fees for our standard 1:1 training in Central London covering an open course topic (such as "Performance Management" or "Managing Poor Performance") are £550 +VAT. Click on the "One-to-One Training" button above for more details. |