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1-day Open CourseCentral London or One-to-One Training |
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Whatever the organisation, excellent customer service is the basis for sustained success - whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. Whether the customer is external, and purchasing/receiving products or services, or internal, and dependent on colleagues for the provision of information or services, meeting the expectations of customers is key to survival. When there is customer loyalty, the customer retention rate is high and business results tend to follow. Conversely, dissatisfied customers are believed to tell eight to sixteen others by word of mouth about their dissatisfaction, or thousands of others through the internet.
This course will enable participants to meet the ever-increasing needs of their customers. It will show participants how to make a good first impression, and how to develop and maintain ongoing relationships based on trust and high quality communication that will bring long-term success to the organisation. The course will use a range of relevant, powerful and motivating activities that draw on participants’ own experiences and that generate ideas to make improvements to the way they work with and respond to their customers.
It is particularly recommended for anyone who works directly with customers, whether they are internal or external, and whether they are paying for, or simply receiving a product or a service.
One-to-One Training
As an alternative to attending an open course with delegates from other organisations, we also offer "Excellent Customer Service" as individual training on a date of your choice. Feedback from delegates who have had a one-to-one session is extremely positive, as it means that you can have the undivided attention of one of our experienced trainers, and can therefore make sure that the session is entirely focussed on your individual needs/interests.
Our standard one-to-one training includes a flexible combination of face-to-face and telephone sessions. Most popular is a half-day (4 hour) face-to-face session either at your work premises, or at a convenient local venue, plus two one-hour telephone sessions - one before and one after the training. The telephone sessions help us to ensure that the face-to-face training is tailored exactly to your needs and that you are able to put your learning into practice to make real improvements to your performance at work.
The cost is dependent upon the location and duration of the face-to-face session and we offer discounts for two or more sessions. For example, our standard one-to-one training with the face-to-face session in Central London costs £550 +VAT.
If this is of interest, let us know and we'll give you a quote depending on your requirements.
"It helped me be more aware of who my customers are and the importance of knowing what they need and how to keep them satisfied."
“The course was well structured, and the facilitator gave excellent examples and played the devil’s advocate well”
“I learnt how to deal with attitudes over the phone and also to be honest and listen more”
“It introduced new ways and ideas of (delivering) customer service and how it also involves the workforce as customers!”
To download a detailed course outline (52KB pdf) please click here
To download a pdf version of our booking form and terms (59KB pdf) please click here
If you have any further questions, simply email us or give us a call - we'll be happy to help!
